Frequently asked questions
How can I buy your products?
Coolairaustralia's products are not sold through importers, dealers or distributors!
You buy directly from us...No midleman, no markups, no nothing!
We love working directly with our customers. We've done it since the begining. give us a direct channel to hear your feedback and help us build relationships that last for years!
Just contact our local offices, warehouses and service centers in your region: Australia, EU or USA!
Why buy directly from the manufacturer?
Why would you ever do anything else?
Since we're the ones who design, test, build and ship our products, we know them inside and out. That means we can find the absolute best products for your space, help you install them the right way, and take care of you (and them) for years to come.
Why use factory certified installation?
1. You get a dedicated Coolairaustralia's project manager, available during and after the install to answer any questions and be at your beck and call.
2. It's worry free. With our turnkey installation, you don't have to lift a finger - our factory - trained teams handle the entire process, so you can concentrate on your business.
3. You get the VIP package, like extended waranties (up to 15 years) and 100% peace of mind.
Can I have product customization?
Just say the word! We've got you covered.
Oh, and because we make our products, we can make them special just for you. Want a coolairportable that's black and red with pink wingles? Just say the word. We've got you covered.
How can you help me solve any problems?
We're a lot more than just manufacturing, too.
With more than 100 degreed engineers on our staff, we're constantly pushing the boundaries of what our products can do.
Our sales engineers includes LEED accredited profesionals who help make projects as green as humanly possible. What we're saying is we know what we're doing.